The past few years have been great for
VoIP. The technology made headway to become telecommunications'
leader. There's more room for growth, and it looks like 2015 is
another big year for VoIP.
Cloud VoIP
Cloud-hosted VoIP is going to be bigger
this 2015. Cloud computing has become reliable and more affordable,
of late. This is good for VoIP, particularly small- and medium-scale
businesses that want to benefit from the cost advantages of the
technology but do not have enough funds for on-premises IP-PBX and
other requisite hardware, plus dedicated manpower to manage these.
And it's not just about the price.
Cloud-hosted VoIP comes with other advantages.
The transition to VoIP can be
implemented swiftly, at a scale fitting the size of the organization.
A company can switch to VoIP within a month. Management and
maintenance are responsibilities of the service provider, saving you
from needing to hire a dedicated staff for it.
Another important advantage here is its
scalability and easy integration. You can add or subtract users, as
needed. Support applications can be integrated, again, as needed.
Integration On The Cloud
Like what's said earlier, integration
is simple and fast when it comes to VoIP, especially cloud-hosted
VoIP.
Communications convergence, where a
singular device can facilitate the flow of voice and data, can mean
more efficiency in information handling and processing, and
coordination among stakeholders. Examples of what can be integrated
into VoIP include CRM and productivity software.
Mobile VoIP
The popularity of smartphones has also
paved the way for the boom in mobile VoIP. Expect more of this in
2015, particularly because of businesses that want their members to
be more accessible.
Mobile VoIP can increase accessibility
when installed in BYOD or corporate-owned devices. As Wi-Fi and data
services become more reliable and wide-ranging, it becomes harder to
be “out of reach.” Mobile devices become tools for increasing
productivity and connection between partners ad co-workers.
VoIP Security
VoIP will also be increasingly under
threat of attack and intrusion. As it gains traction with more and
more users, malicious elements will want to take advantage of the
technology's vulnerabilities for financial gain, control and
information.
Threats can be as common as stolen
account information and malware infiltration. Or, it can be targeted
and vicious, such as call interception and denial of service (DoS)
attacks.
Securing your VoIP becomes a requisite.
This is not just something that your service provider needs to do.
Users and system manager should also implement safety measures. It
could be as basic as protecting computers that connect to voice
services with anti-virus software, and physically securing servers
and network connections. VoIP encryption can also be implemented from
the user's side through the use of zfone, an encryption software
that works alongside VoIP clients.
VoIP Monitoring
As dependence on VoIP increases, it
becomes more and more necessary to have safeguards in place.
First in line here is VoIP monitoring
from 3rd service providers, such as VoIP Spear. Service
monitoring lets you stay on top of your VoIP's performance. You are
alerted about performance dips and suspicious activities, and can
potentially address issues ASAP.
Next, think about security when it
comes to everything that you do online, be it voice or data-centric.
Secure your system by installing an anti-virus software and regularly
screening for malware infiltration. Get zfone and implement on top of
your VoIP client.
Of course, it also pays to be selective
when it comes to choosing your VoIP service provider. Don't just look
at the cost. Ask questions about security measures, as well as backup
plans.
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